# Product Q&A **URL:** https://group.3chat.ai/c/general/4.md [Latest](https://group.3chat.ai/latest.md) · [Categories](https://group.3chat.ai/categories.md) · [Tags](https://group.3chat.ai/tags.md) --- ## [About the Product Q&A category](https://group.3chat.ai/t/about-the-product-q-a-category/3)
**Author:** [@system](https://group.3chat.ai/u/system)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 2:18am UTC](https://group.3chat.ai/t/about-the-product-q-a-category/3 "2025-12-16T02:18:23Z")
Maintained by the 3Chat FDE team, with support from Product and Engineering. Select the relevant product area, describe … --- ## [知識庫-在線網站 無法選擇按層級分段解析](https://group.3chat.ai/t/topic/73)
**Author:** [@Willy\_eSIM](https://group.3chat.ai/u/Willy_eSIM)\ **Replies:** 2\ **Last updated:** [May 7, 2026, 9:07am UTC](https://group.3chat.ai/t/topic/73 "2026-05-07T09:07:50Z")
選擇按層級分段解析，且設置第三段，html 寫法也是H3 但會顯示無切片，只能手動設置用分段符號的方式 --- ## [AI沒有引用知識庫內容，自行生成錯誤回覆怎麼辦](https://group.3chat.ai/t/ai/69)
**Author:** [@Willy\_eSIM](https://group.3chat.ai/u/Willy_eSIM)\ **Replies:** 3\ **Last updated:** [May 6, 2026, 5:45am UTC](https://group.3chat.ai/t/ai/69 "2026-05-06T05:45:44Z")
知識庫『FAQ\_EXPORT\_方案 0423.txt』有匯入 方案APN 資訊，並且刪除後重新匯入 但是AI 回覆錯誤，自行生成了APN: iijmio.jp 這個答案，沒有使用知識庫資料，AI 技能有說明要查詢知識庫後回覆對應的答案 … --- ## [系統語系設定為繁體，但在對話過程中突然無故自動切換為簡體且無法手動更改](https://group.3chat.ai/t/topic/68)
**Author:** [@Willy\_eSIM](https://group.3chat.ai/u/Willy_eSIM)\ **Replies:** 6\ **Last updated:** [May 6, 2026, 4:37am UTC](https://group.3chat.ai/t/topic/68 "2026-05-06T04:37:32Z")
用戶原先設定與溝通語言均為繁體中文，但在對話過程中，系統在未經更改設定的情況下，突然自動切換為簡體中文回覆，且後續無法透過設定改回。 【詳細現象描述】 初始狀態： 用戶語系設定為「繁體中文」，且之前的對話紀錄（約 50 分鐘前）均正… --- ## [Line 智能體轉人工後，用戶收不到訊息](https://group.3chat.ai/t/line/57)
**Author:** [@Willy\_eSIM](https://group.3chat.ai/u/Willy_eSIM)\ **Replies:** 6\ **Last updated:** [May 5, 2026, 12:38pm UTC](https://group.3chat.ai/t/line/57 "2026-05-05T12:38:02Z")
Line 智能體轉人工後，人工在後台接管，但用戶收不到人工傳的訊息 --- ## [操作介面語言沒有跟著帳號設置的語言顯示](https://group.3chat.ai/t/topic/70)
**Author:** [@Willy\_eSIM](https://group.3chat.ai/u/Willy_eSIM)\ **Replies:** 1\ **Last updated:** [May 5, 2026, 12:07pm UTC](https://group.3chat.ai/t/topic/70 "2026-05-05T12:07:46Z")
帳號設置為繁體中文 但是介面語言顯示：簡體中文/英文 --- ## [後台回覆訊息時，直接ctrl+C/ctrl+V](https://group.3chat.ai/t/ctrl-c-ctrl-v/56)
**Author:** [@Willy\_eSIM](https://group.3chat.ai/u/Willy_eSIM)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 2:30am UTC](https://group.3chat.ai/t/ctrl-c-ctrl-v/56 "2026-04-29T02:30:45Z")
請問後台回覆訊息時可以直接貼上複製的截圖嗎？ 現在只能保存截圖到本地後再點擊上傳， 因為客戶發出圖片提問時，客服會需要查看用戶圖片後引導客戶進一步操作 如果可以直接ctrl+C/ctrl+V 會更有效率 --- ## [Connect a LINE Official Account in 3Chat.ai](https://group.3chat.ai/t/connect-a-line-official-account-in-3chat-ai/55)
**Author:** [@3Chat](https://group.3chat.ai/u/3Chat)\ **Replies:** 0\ **Last updated:** [April 26, 2026, 12:00pm UTC](https://group.3chat.ai/t/connect-a-line-official-account-in-3chat-ai/55 "2026-04-26T12:00:54Z")
Overview After connecting your LINE Official Account to 3Chat, messages sent to that account can be received in 3Chat an… --- ## [3Chat.ai × Shopify Installation Guide](https://group.3chat.ai/t/3chat-ai-x-shopify-installation-guide/53)
**Author:** [@3Chat](https://group.3chat.ai/u/3Chat)\ **Replies:** 0\ **Last updated:** [March 6, 2026, 8:44am UTC](https://group.3chat.ai/t/3chat-ai-x-shopify-installation-guide/53 "2026-03-06T08:44:16Z")
3Chat.ai × Shopify Installation Guide Before you start Please make sure: You have a Shopify store admin account with p… --- ## [Create an OAuth Client & Permanent Token](https://group.3chat.ai/t/create-an-oauth-client-permanent-token/50)
**Author:** [@3Chat](https://group.3chat.ai/u/3Chat)\ **Replies:** 0\ **Last updated:** [January 27, 2026, 3:12am UTC](https://group.3chat.ai/t/create-an-oauth-client-permanent-token/50 "2026-01-27T03:12:50Z")
Below is the English translation of your community doc (structure and wording kept consistent, with light polishing for … --- ## [⚫️ How to Connect 3Chat AI to TikTok via ManyChat (Official Standard Ver.)](https://group.3chat.ai/t/how-to-connect-3chat-ai-to-tiktok-via-manychat-official-standard-ver/47)
**Author:** [@bj\_official](https://group.3chat.ai/u/bj_official)\ **Replies:** 0\ **Last updated:** [January 25, 2026, 11:57am UTC](https://group.3chat.ai/t/how-to-connect-3chat-ai-to-tiktok-via-manychat-official-standard-ver/47 "2026-01-25T11:57:51Z")
Abstract: Empower your TikTok account with AI capabilities. Based on the latest 3Chat update, we have streamlined the in… --- ## [🟣 How to Connect 3Chat AI to Instagram via ManyChat (Official Standard Ver.)](https://group.3chat.ai/t/how-to-connect-3chat-ai-to-instagram-via-manychat-official-standard-ver/46)
**Author:** [@bj\_official](https://group.3chat.ai/u/bj_official)\ **Replies:** 0\ **Last updated:** [January 25, 2026, 11:55am UTC](https://group.3chat.ai/t/how-to-connect-3chat-ai-to-instagram-via-manychat-official-standard-ver/46 "2026-01-25T11:55:25Z")
Abstract: Empower your Instagram DMs with AI capabilities. Based on the latest 3Chat update, we have streamlined the int… --- ## [🔵 How to Connect 3Chat AI to Facebook via ManyChat (Official Standard Ver.)](https://group.3chat.ai/t/how-to-connect-3chat-ai-to-facebook-via-manychat-official-standard-ver/45)
**Author:** [@bj\_official](https://group.3chat.ai/u/bj_official)\ **Replies:** 0\ **Last updated:** [January 25, 2026, 11:54am UTC](https://group.3chat.ai/t/how-to-connect-3chat-ai-to-facebook-via-manychat-official-standard-ver/45 "2026-01-25T11:54:45Z")
Abstract: Empower your Facebook Messenger with AI capabilities. Based on the latest 3Chat update, we have streamlined th… --- ## [🟢 How to Connect 3Chat AI to WhatsApp via ManyChat (Official Standard Ver.)](https://group.3chat.ai/t/how-to-connect-3chat-ai-to-whatsapp-via-manychat-official-standard-ver/44)
**Author:** [@bj\_official](https://group.3chat.ai/u/bj_official)\ **Replies:** 0\ **Last updated:** [January 25, 2026, 11:49am UTC](https://group.3chat.ai/t/how-to-connect-3chat-ai-to-whatsapp-via-manychat-official-standard-ver/44 "2026-01-25T11:49:02Z")
Abstract: Empower your WhatsApp Business number with AI capabilities. Based on the latest 3Chat update, we have streamli… --- ## [Important notes to be aware of when binding WhatsApp](https://group.3chat.ai/t/important-notes-to-be-aware-of-when-binding-whatsapp/38)
**Author:** [@tang.jing](https://group.3chat.ai/u/tang.jing)\ **Replies:** 0\ **Last updated:** [January 8, 2026, 9:55am UTC](https://group.3chat.ai/t/important-notes-to-be-aware-of-when-binding-whatsapp/38 "2026-01-08T09:55:38Z")
WhatsApp binding considerations When linking your WhatsApp account to 3Chat.AI, it’s important to note the following to … --- ## [How to renew the product after it expires? (Subscription/Billing)](https://group.3chat.ai/t/how-to-renew-the-product-after-it-expires-subscription-billing/30)
**Author:** [@tang.jing](https://group.3chat.ai/u/tang.jing)\ **Replies:** 0\ **Last updated:** [December 17, 2025, 3:57am UTC](https://group.3chat.ai/t/how-to-renew-the-product-after-it-expires-subscription-billing/30 "2025-12-17T03:57:45Z")
:pushpin: How to Renew Subscription From the navigation bar, go to Settings → My Subscriptions. In the subscription… --- ## [3Chat Canned Response](https://group.3chat.ai/t/3chat-canned-response/22)
**Author:** [@tang.jing](https://group.3chat.ai/u/tang.jing)\ **Replies:** 0\ **Last updated:** [December 17, 2025, 3:03am UTC](https://group.3chat.ai/t/3chat-canned-response/22 "2025-12-17T03:03:39Z")
Canned Response Feature User Manual This document introduces how to configure, test, publish, and manage “canned respon…