# 3Chat Channel Overview User Guide – Operation Manual

**URL:** <https://group.3chat.ai/t/3chat-channel-overview-user-guide-operation-manual/42>\
**Category:** User Guides\
**Created:** [January 14, 2026, 9:28am UTC](https://group.3chat.ai/t/3chat-channel-overview-user-guide-operation-manual/42 "2026-01-14T09:28:38Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![tang.jing](https://avatars.discourse-cdn.com/v4/letter/t/aeb1de/32.png) [@tang.jing](https://group.3chat.ai/u/tang.jing)\
**Post date:** [January 14, 2026, 9:28am UTC](https://group.3chat.ai/t/3chat-channel-overview-user-guide-operation-manual/42/1 "2026-01-14T09:28:38Z")

</div>

# 3Chat Channel Integration & Installation Navigation

> Welcome to the 3Chat Community!  
> Below is an overview of **installation and integration guides for all supported channels** , helping you quickly find the tutorial that best fits your platform.

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![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/2a1e2aa6bf8eb1922d4c72233c69041a3cb144ac.png)

Official Website Integration

> Designed to embed the 3Chat service widget into an official website, enabling real-time AI-powered customer support.

| Platform Type | Description | Tutorial Link |
| --- | --- | --- |
| Custom Website | Embed 3Chat into any website using JavaScript code snippets or an iframe. | [integrate with custom-website](https://group.3chat.ai/t/custom-website-installation/24) |
| shopline | Receive and manage messages from Shopline. | [integrate with shopline](https://group.3chat.ai/t/3chat-ai-officially-launches-shopline/33) |

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![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/b474dab3da89b6153ef86126c82e43c137911382.png)

## Email Channel Integration

> Supports binding to mainstream email systems to enable AI auto-replies and unified email sending and receiving.

| Platform Type | Description | Tutorial Link |
| --- | --- | --- |
| Outlook Email | Enterprise-grade email handling with AI-powered auto-replies. | [integrate with outlook](https://group.3chat.ai/t/connect-3chat-to-outlook/41) |

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![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/d803e99e477b0b864914aa8d8277b69b63175ccb.png)

## Application Channel Integration

> Integrate 3Chat with multiple instant messaging and social platforms to enable unified, multi-channel customer support.

| Platform Type | Description | Tutorial Link |
| --- | --- | --- |
| WhatsApp | Automatically reply to messages from overseas customers with multi-language support. | [integrate with WhatsApp](https://group.3chat.ai/t/connect-the-whatsapp-channel/39) |
| Facebook | Automatically reply to messages from social platforms. | [integrate with facebook](https://group.3chat.ai/t/connect-facebook-business-account/27) |

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![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/4aae88c5c1f6d95569531f6c7a023cc07a070b12.png)

## Additional Notes

| Content Type | Description |
| --- | --- |
| Tutorial Structure | Each tutorial includes sections such as **Prerequisites** , **Binding Steps** , **Verification Methods** , and **FAQs**. |
| Authorization Requirements | Email integrations require enabling **IMAP / SMTP** and entering the authorization code in the admin console. |
| Website Embedding | Website integration supports **JavaScript code snippets** or **iframe embedding**. |
| Channel Management | After integration, you can view connection status and test results in **Channel Management**. |

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> ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/99eca99e9f308c86a1eefe59a96b117598ef058c.png)
> 
> Tips：
> 
> - We recommend first identifying your primary business channel (such as your official website or WeChat) and prioritizing its integration.
> 
> - If you encounter any integration issues, please visit the [3Chat Community Support Center](https://group.3chatai.cn/) to review detailed tutorials or submit feedback.
> 
> - If you cannot find the channel you want to integrate, click **[More Channels]** below to submit a request. We will work to support your needs as soon as possible.
> 
> ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/7918a97786eb55489c6ce5b77edbe0d0091e220b.jpeg)