# Connect 3Chat to Outlook **URL:** \ **Category:** User Guides\ **Created:** [January 14, 2026, 8:53am UTC](https://group.3chat.ai/t/connect-3chat-to-outlook/41 "2026-01-14T08:53:25Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![tang.jing](https://avatars.discourse-cdn.com/v4/letter/t/aeb1de/32.png) [@tang.jing](https://group.3chat.ai/u/tang.jing)\ **Post date:** [January 14, 2026, 8:53am UTC](https://group.3chat.ai/t/connect-3chat-to-outlook/41/1 "2026-01-14T08:53:25Z")
## Quick Setup Guide After logging in to 3Chat, you can configure email via the following path: **Channels \> Email \> Mailbox** # Pre-installation Preparation Before you begin, please make sure that: ✅ You are an **Administrator** of the 3Chat workspace or have **email management permissions**. ✅ You understand the **third-party client authorization rules** of your email service provider (some providers require enabling specific services in advance). ✅ Your email account is connected to **only one** 3Chat workspace. ✅ Before connecting your email, please read the **Get Authorization Code** section below, find the steps for your specific email provider, and successfully obtain the authorization code. # Setup Steps ### Get Authorization Code Before connecting your email in 3Chat, you must first go to your email service provider’s application to obtain an authorization code for third-party client login. Please keep the authorization code safe, as it will be required later during the email connection process. Different email providers offer different methods for obtaining authorization codes. Below are instructions for some common providers. ### Outlook 1. Log in to the **Outlook web version** and sign in to your email account. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/42463ff149b89cd9a8d1bfe297f9547833dc178e.png) 1. Go to **Settings** , find **Forwarding and IMAP** , and click to enter. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/639c6c1287f479dd2c0e0f63a9e26eeeda113d75.png) 1. In the **POP and IMAP** section, check: ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/2fd42c771931eca43a94b4fad2519a01b171d9f6.jpeg) 1. In 3Chat, go to **Channels** , click **Connect Email** , select **Microsoft Outlook** , and enter your email address. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/6601efa385b189ae0975331d9c837f89bbcd4ea0.png) 1. Check whether the logged-in email account matches the one you want to bind: ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/bef1fdaa59e1723de4d15a5b0f3cdaca41091c84.jpeg) 1. Return to the 3Chat channel connection page and refresh. If an unlogged email account appears, delete it and repeat step 4. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/7fec4e538e80e5298843fdfaaed0467580d05a6c.png) 1. Enter your account password. Confirm that the email account now matches the one you want to bind, then click **Accept**. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/94b5b20acdd99db86e481d6df5ffc80fdad6663c.jpeg) 1. You will be redirected back to the 3Chat channel page. If the email account appears in the list, the setup is successful. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/df65a9622c303b617fe214c8894ee7dcd291f9c9.png) ## Connect Email If you have successfully obtained the authorization code from your email provider, you are ready to connect your email to 3Chat. 1. Navigate via the left sidebar: **Channels \> Email \> Mailbox**. 2. Click **Connect Email** in the top-right corner of the mailbox list to open the connection wizard. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/3435a1af296f53f01272a79a035c7f87211445fb.png) 1. Step 1 ，Select your email service provider. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/7b25913442882172ca37ace83d436d0f9a535d95.png) 3.Step 2，Enter your email address. If you selected **Amazon** in Step 1, please enter the email address configured in the seller backend to receive buyer messages. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/91f780b5c2a5011fcda1f34e31466d77e0ae5e86.png) 1. Step 3 ，Enter the **authorization code** obtained from your email provider, then click **Next**. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/93acf52dd49555ba885923a811c5e15624f69811.png) 1. 3Chat will use the provided email and authorization code to request authentication from the email provider. If the information is correct, congratulations — your email has been successfully connected to 3Chat. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/45fd29ab4ae64b7a78863dea93bb9f97ab6f694a.png) 1. You may: ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/553cbecaa041c3e8b7ad9efbb75d32cda3235dbb.png) ## Re-authenticate Email Re-authentication is required in the following scenarios: ✅ The authorization code has expired. ✅ Third-party login services (IMAP/SMTP) have been disabled in the email provider’s client or web app. ✅ The previously created authorization code has been deleted in the email provider. 3Chat will detect the authorization failure and automatically send an expiration reminder email. If you still want 3Chat AI to assist with handling email inquiries, click the link in the reminder email to quickly reauthorize. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/7c25757cbfda0c48adb1494f8b80cd4f78acf6df.png) You can also click **Reconnect** to jump directly to the mailbox list, locate the email row, and select **Re-authenticate**. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/225c345f36c08afdf08d4c140ce11e93c0afa68a.png) Enter the newly obtained authorization code and click **Confirm**. 3Chat will then reactivate the mailbox and continue assisting with customer email inquiries. ![image](https://canada1.discourse-cdn.com/flex032/uploads/x3chatai/original/1X/c7850b716f3c0cc9d9d9e75f182cc7e8e5b47c99.png)