Welcome to the 3Chat community! This post is a navigation directory for beginners’ guides, helping you quickly find tutorials and instructions for the features you need. Please go directly to the goal according to different sections to start your intelligent customer service journey.
Basics primer
Knowledge base
Through the knowledge base, you can provide 3Chat Agent with rich information on products, services, and frequently asked questions to help it provide accurate and timely responses. Support file upload, categorization, and updates.
Check out the tutorial
Agent Guidance
The coaching feature helps you train 3Chat Agents to ensure they follow the set roles, communication styles, and labor conditions, thereby improving service quality and reducing manual intervention.
Check out the tutorial
The Sandbox
The sandbox environment allows you to fully test your agent’s conversational flow and reference accuracy without impacting production, ensuring that the response meets expectations.
Check out the tutorial
Test set
Evaluate the agent’s response performance by batching test questions and generate reports for optimization.
Check out the tutorial
Appearance settings
Appearance settings can help official website merchants quickly unify customer service experience and brand image. Support custom theme color, logo, welcome message, dialogue menu, retention method, and multilingual configuration.
Check out the tutorial
Install release
By embedding 3Chat into your website, you can quickly launch intelligent customer service and improve the responsiveness and professionalism of visitor inquiries.
Enter the channel - Customize the website installation, and follow the south to install the agent to any official website.
Other content
Enterprise WeChat binding
3Chat helps you maintain smooth communication with customers on Enterprise WeChat.
Check out the tutorial
Facebook binding
3Chat helps you maintain smooth communication with customers on Facebook and Instagram overseas.
Check out the tutorial
Mailbox binding
3Chat intelligent customer service support Email access can realize the unified sending, receiving, and management of customer emails by binding different types of mailboxes, and improve communication efficiency.
Check out the tutorial
Mailbox blacklist
You can add a specific email address to the blacklist, and the AI customer service will not reply or process any emails from that email. It is suitable for users who want to customize the reply policy, such as some VIP customers can only reply manually; such as some marketing emails, let the AI ignore them, etc.
Check out the tutorial
Email to manual notification
You can specify the recipient of the notification when the email is transferred to a manual person
Check out the tutorial
Feishu channel release
By accessing Feishu’s self-built robot application, 3Chat AI can directly interact with users or groups in real-time.
Check out the tutorial