3Chat Channel Integration & Installation Navigation
Welcome to the 3Chat Community!
Below is an overview of installation and integration guides for all supported channels, helping you quickly find the tutorial that best fits your platform.
Official Website Integration
Designed to embed the 3Chat service widget into an official website, enabling real-time AI-powered customer support.
| Custom Website | Embed 3Chat into any website using JavaScript code snippets or an iframe. | integrate with custom-website |
|---|---|---|
| shopline | Receive and manage messages from Shopline. | integrate with shopline |
Email Channel Integration
Supports binding to mainstream email systems to enable AI auto-replies and unified email sending and receiving.
| Outlook Email | Enterprise-grade email handling with AI-powered auto-replies. | integrate with outlook |
|---|---|---|
Application Channel Integration
Integrate 3Chat with multiple instant messaging and social platforms to enable unified, multi-channel customer support.
| Automatically reply to messages from overseas customers with multi-language support. | integrate with WhatsApp | |
|---|---|---|
| Automatically reply to messages from social platforms. | integrate with facebook |
Additional Notes
| Content Type | Description |
|---|---|
| Tutorial Structure | Each tutorial includes sections such as Prerequisites, Binding Steps, Verification Methods, and FAQs. |
| Authorization Requirements | Email integrations require enabling IMAP / SMTP and entering the authorization code in the admin console. |
| Website Embedding | Website integration supports JavaScript code snippets or iframe embedding. |
| Channel Management | After integration, you can view connection status and test results in Channel Management. |
Tips：
We recommend first identifying your primary business channel (such as your official website or WeChat) and prioritizing its integration.
If you encounter any integration issues, please visit the 3Chat Community Support Center to review detailed tutorials or submit feedback.
If you cannot find the channel you want to integrate, click [More Channels] below to submit a request. We will work to support your needs as soon as possible.
