1. Appearance Settings
Feature Overview
The 3Chat Agent Appearance Settings feature allows you to customize the interface style of the chat window, optimize visual design to attract visitor attention, and ensure the page style remains consistent with your brand image.
Quick Operation Guide
2.1 Accessing the Feature Page
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Log in to the 3Chat Agent management backend.
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In the left navigation bar, click Instant Chat → Appearance Settings to enter the feature page.
2.2 Configuring Appearance Information
- Theme Color
Set the primary color of the chat window to align with your brand’s visual standards. - Brand Logo
Upload or change the brand logo/icon. - Auto Popup on Page Load
Enable this option to make the chat window automatically pop up when a user visits the website. - Brand Name
Set the brand name to display on the chat component (e.g., “3Chat”). - Description
Enter a brief introduction or welcome message for your brand. - Greeting Message
Define the greeting message that will be shown to users when they enter the page, such as a welcome message or offline prompt. - Conversation Menu
Add custom conversation menus to provide users with quick access. - Lead Information Configuration
Configure relevant lead information, prompt messages, and lead fields.
9. Multilingual Settings
Configure multiple languages so the Agent can respond in the appropriate language based on the user’s preference.
2.3 Saving Settings
Click the Save button to save all modifications and apply them immediately.
Frequently Asked Questions (FAQ)
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How can I make the chat window pop up automatically?
Enable the “Auto Popup on Page Load” option. -
What formats are supported for uploading a Logo?
Common image formats such as PNG, JPG, SVG are supported. -
Can the greeting message support multiple languages?
Yes, it can be configured in the “Multilingual” settings.