Quick Setup Guide
After logging in to 3Chat, you can configure email via the following path:
Channels > Email > Mailbox
Pre-installation Preparation
Before you begin, please make sure that:
You are an Administrator of the 3Chat workspace or have email management permissions.
You understand the third-party client authorization rules of your email service provider (some providers require enabling specific services in advance).
Your email account is connected to only one 3Chat workspace.
Before connecting your email, please read the Get Authorization Code section below, find the steps for your specific email provider, and successfully obtain the authorization code.
Setup Steps
Get Authorization Code
Before connecting your email in 3Chat, you must first go to your email service provider’s application to obtain an authorization code for third-party client login.
Please keep the authorization code safe, as it will be required later during the email connection process.
Different email providers offer different methods for obtaining authorization codes. Below are instructions for some common providers.
Outlook
- Log in to the Outlook web version and sign in to your email account.
- Go to Settings, find Forwarding and IMAP, and click to enter.
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In the POP and IMAP section, check:
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“Allow devices and apps to use POP”
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“Allow devices and apps to use IMAP”
Then click Save.
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- In 3Chat, go to Channels, click Connect Email, select Microsoft Outlook, and enter your email address.
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Check whether the logged-in email account matches the one you want to bind:
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If it does not match, click Sign out in the bottom-right corner.
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If it matches, click Accept and proceed to step 7.
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- Return to the 3Chat channel connection page and refresh.
If an unlogged email account appears, delete it and repeat step 4.
- Enter your account password.
Confirm that the email account now matches the one you want to bind, then click Accept.
- You will be redirected back to the 3Chat channel page.
If the email account appears in the list, the setup is successful.
Connect Email
If you have successfully obtained the authorization code from your email provider, you are ready to connect your email to 3Chat.
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Navigate via the left sidebar: Channels > Email > Mailbox.
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Click Connect Email in the top-right corner of the mailbox list to open the connection wizard.
- Step 1 ，Select your email service provider.
3.Step 2，Enter your email address.
If you selected Amazon in Step 1, please enter the email address configured in the seller backend to receive buyer messages.
- Step 3 ，Enter the authorization code obtained from your email provider, then click Next.
- 3Chat will use the provided email and authorization code to request authentication from the email provider.
If the information is correct, congratulations — your email has been successfully connected to 3Chat.
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You may:
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Delete the email account to permanently stop 3Chat from processing emails.
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Disable AI replies to temporarily stop processing.
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Enable AI replies again at any time to reactivate the 3Chat agent for handling customer email inquiries.
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Re-authenticate Email
Re-authentication is required in the following scenarios:
The authorization code has expired.
Third-party login services (IMAP/SMTP) have been disabled in the email provider’s client or web app.
The previously created authorization code has been deleted in the email provider.
3Chat will detect the authorization failure and automatically send an expiration reminder email.
If you still want 3Chat AI to assist with handling email inquiries, click the link in the reminder email to quickly reauthorize.
You can also click Reconnect to jump directly to the mailbox list, locate the email row, and select Re-authenticate.
Enter the newly obtained authorization code and click Confirm.
3Chat will then reactivate the mailbox and continue assisting with customer email inquiries.
